4 minutes ago, Klara said:

Poslali Bihalija da razgovara sa njom?

2 minutes ago, Hamlet Strašni said:

Poslali Bihalija da razgovara sa njom?

u Nemačkoj Google ljudima redovno skida negativne komentare na zahtev firmi na čije se usluge komentar odnosi, pozivajući se na nekakav zakon o zaštiti od klevete (ili kako se već prevodi defamation law), bez obzira na to da li je komentar osnovan ili ne, zapravo uopšte i ne ulaze u to

a Bihali me podsetio jer se tim recenzijama ne bave preduzetnici već mahom advokatske kancelarije koje nude uslugu uklanjanja negativnih komentara na internetu

8 hours ago, dunja said:

u Nemačkoj Google ljudima redovno skida negativne komentare na zahtev firmi na čije se usluge komentar odnosi, pozivajući se na nekakav zakon o zaštiti od klevete (ili kako se već prevodi defamation law), bez obzira na to da li je komentar osnovan ili ne, zapravo uopšte i ne ulaze u to

U BG-u, nisam imala dovoljno keša da ostavim pristojan bakšiš u restoranu i pitam konobara da li može da doda na račun, plaćam karticom. Sa osmehom mi čovek reče da uopšte ne brinem i da će on biti sav srećan ako ostavim dobru recenziju na Google-u. Neće da škodi i ako ga pomenem imenom.

I sve češće me pitaju da ih ocenim na guglu, frizer, pet shop, zdrava hrana… Insta, FB, tiktok mogu da brišu. Ovo ne.

4 minutes ago, Shan Jan said:

Sa sajta jedne advokatske kancelarije: "We delete your google review. You focus on business."

I ne samo što će da ti skinu recenziju, nego mogu i da te tuže (ima an redditu o ovome ako potražiš, horor).

Ovaj članak donekle objašnjava o čemu se radi, da ne gušim temu, ovo je ipak više za WTF nego za laugh

Think you can trust Google reviews in Germany? Think again

The flurry of five-star reviews for that restaurant, bar, or tourist attraction might not be telling the whole story.

On a recent vacation in Berlin, Emma Watkins, a marketing assistant working in the U.K., wrote a three-star review of a bar she visited. “It was fine, but not amazing, and not what I expected from the high ranking review—it was four-point-something,” she recalls. Upon returning home, she noticed her middling review of the establishment was taken down. “When they said it was defamatory I was confused,” she says. “I did some Googling, then realized what had gone on. And suddenly the high rating for what I thought was pretty average made sense.” (Fast Company is not naming the bar so as not to fall foul of Germany’s defamation laws itself.) 

Watkins isn’t alone in losing trust in reviews of German businesses on Google. For much of the world, Google is far more pervasive than Yelp. If you want to find the best tourist attractions, bars, or restaurants in a new city outside the United States, your first port of call is likely Google Maps. 

The system works relatively well. The best restaurants are rewarded with good reviews, while would-be customers can make their own judgment on establishments that garner a two- or three-star rating. Some are weighed down by vicious one-star reviews from (likely?) nightmare customers while, in other cases, public judgment has rendered its verdict on the establishment.

Except, that is, in Germany, where practically every restaurant, bar, and tourist attraction appears to be suspiciously excellent. The country seems to be filled with four- and five-star establishments. 

In Germany, an overly permissive defamation system means that any criticism of a business is likely to be wiped out by Google’s takedown system. Fully 99.97% of Google Maps reviews taken down for “defamation” across the entire 27-country European Union are for businesses based in Germany, official European data shows. Social media is full of complaints that businesses in the country refuse to countenance negative reviews. There are German-language websites offering advice on how to strike negative reviews from Google’s register. These articles themselves have ratings, which, perhaps unsurprisingly, receive a score of 4.3 out of 5.

This is all part of the job of search engine optimization (SEO), which often extends into reputation management, says Manick Bhan, CEO of Search Atlas, a global SEO software company. Removing negative reviews isn’t new. But weaponizing Germany’s defamation system in this way is.

“As part of our work to provide trustworthy information on Google Maps, we remove reviews if they violate our content policies or local laws—not simply because a business dislikes them,” a Google spokesperson tells Fast Company. “Reviewers get notified if their contributions are removed and have the option to appeal that decision.” 

Typically, removing a negative review involves reaching out to the reviewer and asking them to reconsider their feedback, Bhan says. But in places like Germany where the digital laws are particularly strict, some SEOs handle the process differently. “They often classify negative content as defamation and file formal complaints, essentially using a legal loophole to have the content removed by Google or similar platforms,” Bhan says.

Germany’s stringent regulations make it possible for business owners to claim virtually any individual review as defamatory. Google’s own support site highlights that it’s aware of the matter. In response to a Google product expert’s explanation of how the review matter is a known issue, everyday users are acknowledging the power imbalance. “I get it, but it really skews the value that ratings in Germany really mean,” one user wrote. 

Google does not comment on how it handles takedown requests. But experts have observed that the company tends to take action against negative reviews reported as defamatory if the reviewers can’t cough up evidence they were actually at the establishment in question—like a check or bill for the meal— allowing the business owners to claim that the reviews are fictional. Under German law, the legal burden of proof is on those making statements rather than on prosecutors bringing a defamation case needing to prove the statements are false.

It’s why many users’ less-than-glowing reviews are taken down by Google. 

Bhan points out that taking down reviews when asked, even if the review is likely legitimate but lacking documentary evidence the reviewer was there, is an easier route for Google than keeping it up. “Google doesn’t want to risk penalties or fines from European regulators, so it may comply with such requests automatically, sometimes even at the expense of search quality,” Bhan says. “It’s less about doing what’s fair for users and more about staying compliant. This is clearly what’s happening here in Germany.” 

Of course, there are precedents for people to weaponize reviews to harm the reputation of businesses they disagree with. That’s why it’s seen as important to have the ability to dispute what are believed to be incorrect or non-factual reviews. But that weaponization can go both ways.

The SEO expert is frank about the practice of weaponizing takedowns for ‘defamation’ in Germany. “It’s not ideal, it’s not moral, but if everyone else is playing by those rules, businesses may feel forced to do the same.”

a ima i kontra-inicijativa : https://www.myreviewgotdeleted.com/

Edited January 8Jan 8 by dunja

Bog je stvorio Zakone, a Djavo advokate.

Google, Glassdoor, Airbnb, Kununu, HolidayCheck, TripAdvisor a i svi ostali redovno uklanjaju lose recenzije.

Zato treba znati napisati korektno negativnu recenziju sa 4/5 zvezdice.

Zato buđavi Booking ne uklanja. Ja nedavno dobio 1(!). Frapiran, kontaktiram gosta da vidim šta to nije bilo u redu, ona kaže: juuu, izvinite, nisam htela vama, taman posla, divno je, nego drugom, nemate pojma koliko mi je žao. Pošaljem skrinšotove Bookingu. Njima, naravno, treba večnost da odgovore i kažu: mora gost da nas kontaktira. Gost kaže da ih je kontaktirao, ali opet će. I tako ... Ima mesec dana kako sve traje i pitanje je kad će i da li će se završiti.

Review-i su generalno obesmišljeni kada su ljudi počeli da vode lične, političke i ostale ratove preko njih.

На јандексу увек дајем 5 зездица свакоме. Друга опција ми је 1 звездица која тог таксисту онемогућава да га више икада добијем. Тест за 1 звездицу је - да ли бих одбио да идем поново са тим такистом ако бих због тога закаснио на суђење, односно дао бих 1 звездицу и ако бих доживео удес због таксисте или се осећао животно угрожен током вожње.

Мишљење је као дупе, свако га има.

Ja uglavnom citam one srednje review (2,3,4) da stvorim sliku jer tu ima obicno nekog sadrzaja plus ovi sa 5 su verovatno lazni, a ovi sa 1 su uglavnom ogorceni pehovi.

Ja sam letovanju smestaju dao 3 zvezdice. Sto mislim da je bilo realno, Znam da nisam platio smestaj sa 5 zvezdica i video sam gomilu nedostataka (zice koje vire iz plafona, ostatci fug mase po plocicama, pur pena koja nije obradjena...).

Pola sata posle moje ocene stize mi poziv na viber, ogorceni gazda pita zasto samo 3 zvezdice. Bio sam fini pa sam mu naveo nekoliko razloga, supruga mi je rekla da sam budala sto sam ostavljao ocenu dok smo jos tamo. Bila je u pravu, kao i obicno.

Svako pansiom

26 minutes ago, Ardian said:

Zato buđavi Booking ne uklanja. Ja nedavno dobio 1(!). Frapiran, kontaktiram gosta da vidim šta to nije bilo u redu, ona kaže: juuu, izvinite, nisam htela vama, taman posla, divno je, nego drugom, nemate pojma koliko mi je žao. Pošaljem skrinšotove Bookingu. Njima, naravno, treba večnost da odgovore i kažu: mora gost da nas kontaktira. Gost kaže da ih je kontaktirao, ali opet će. I tako ... Ima mesec dana kako sve traje i pitanje je kad će i da li će se završiti.

Ardiane ja sam greskom dao 4 jednom nasem hotelu. Za pola sata su me kontaktirali i pitali cime nisam bio zadovoljan. Izvinite, pogresio sam nikad nisam ni bio kod vas, kako da ispravim? Devojka mi je odmah poslala uputstvo sta da radim da ponistim gresku

Смештаје увек оцењујем реално. Много је озбиљнија ствар у питању и има смисла давати оцене.

Koju ocenu bi dali PPP-u kao smeštaju za nezbrinute umove?